Last week, the bank manager took her staff to lunch and asked them to share customer comments and concerns about the bank's newly reduced hours and other new policies. The bank manager is using the lunch as an informal marketing research effort intended primarily to

Question

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The bank manager is using the lunch as a means to gather customer feedback and better understand their needs, indicating that the primary purpose of the effort is to improve customer satisfaction and meet their expectations, making choice (B) the best option. The other options (A, C, D, and E) are not relevant to the given scenario.

Last Week, the Bank Manager Took Her Staff to Lunch