Leaders establish a culture of guest-service excellence and reinforce it by
A) word, deed, and celebration
B) providing regular pay adjustments
C) doing role plays of stories, heroes, and legends for employees
D) showing employees that the CEO job is fun, fair, and interesting, too
Correct Answer:
Verified
Q25: It is the basic experiences like cooking
Q26: The term "guest promise" specifically refers to
Q27: It is a good leader who ensures
Q28: A transformational leader makes jobs fun, fair,
Q29: Just like guests having moments of truth
Q31: The text talks about key drivers of
Q32: Today's "wow" is tomorrow's standard expectation for
Q33: Employees make the difference between providing a
Q34: Dominique Astor, a wealthy widow, visits the
Q35: Vision + Skills + Incentives + Resources
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