Dominique Astor, a wealthy widow, visits the Inn at Chelmsford a few times each year. When she arrived this past time, she noticed in her room there was a free complimentary box of her favorite Italian chocolates, and a copy of the paper she reads every morning she stays with them. In addition, she was greeted by name and was given her preferred suite. This is an example of the

Question

Quizplus · Accepted Answer

The actions described (providing favorite chocolates, a preferred newspaper, greeting by name, and assigning a preferred suite) are tailored specifically to Dominique Astor's preferences, demonstrating a personalized approach to service. This is characteristic of the personalize driver, which focuses on customizing the service experience to the individual's likes and needs.

Dominique Astor, a Wealthy Widow, Visits the Inn at Chelmsford