Chelsea was at the front desk of the Royal Palms Hotel, where she was asked at the end of her stay if her experience was enjoyable. She then complained about the bathroom not being quite up to standard as she walked in. However, when she complained the agent just dismissed her complaint and said, I'm sorry, we will look into that. This is an example of a poor response using ______ justice.

Question

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The agent's dismissive response indicates a lack of concern for Chelsea's complaint and a failure to provide satisfactory customer service, which is an example of poor interactional justice. Equitable justice refers to fair treatment of individuals, distributive justice refers to fair distribution of resources, and procedural justice refers to fair procedures for resolving disputes or making decisions.

Chelsea Was at the Front Desk of the Royal Palms