The Juran Trilogy reminds us that knowing the needs, wants, expectations, capabilities, and behaviors of targeted guests are the starting point of a delivery system.
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Q11: In a cross-functional organization, employees always report
Q12: Simulations are only utilized by larger organizations
Q13: Service standards can be set by businesses,
Q14: Service standards should be established at the
Q15: A fishbone diagram is a form of
Q17: The PERT/CPM planning technique is most useful
Q18: The "CP" in PERT/CPM stands for Critical
Q19: Self-management through self-measurement is one way in
Q20: A Pareto analysis is often utilized in
Q21: Cross-functional structures allow organizations to focus all
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