Cross-functional structures allow organizations to focus all employees' functional skills on solving a guest's problem or meeting their expectation in that moment.

Question

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Cross-functional structures involve breaking down silos between departments and utilizing the diverse skillsets of employees to work together towards a common goal or objective, such as solving a guest's problem or meeting their expectation in a timely and efficient manner.

Cross-Functional Structures Allow Organizations to Focus All Employees' Functional Skills