What is the most commonly discussed type of service diagramming?

Question

Quizplus · Accepted Answer

Blueprinting is the most commonly discussed type of service diagramming. It is a visual representation of the customer experience, detailing all the activities, interactions, and touchpoints involved in a service process. PERT/CPM and critical paths are more commonly used in project management, while universal service mapping is a less well-known approach to service diagramming.

What Is the Most Commonly Discussed Type of Service Diagramming