Which structure or method is used to organize people and groups to enable them to focus on guest needs, wants, and expectations over all the organizational units?
A) cross-functional structure
B) poka-yoke system
C) blueprinting
D) PERT/CRM
Correct Answer:
Verified
Q38: Proper training of employees is not one
Q39: Poka-Yokes are not designed to help customers
Q40: Buying different colored knives and cutting boards
Q41: Which of the following is the primary
Q42: What is the most commonly discussed type
Q44: What is the purpose of a Pareto
Q45: Quality hospitality organizations build the service production
Q46: What does poka-yoke mean in English?
A) Mistake
Q47: Which type of poka-yoke is in play
Q48: A cross-functional organization is characterized by
A) reporting
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