The lock on a hotel door is fixed by John the Facilities Engineer at the request of Mary the Front Desk Manager prior to a guest arriving. In the system design process this would belong to which part of the flowchart?
A) physical evidence
B) onstage contact employee action
C) backstage contact employee action
D) support process
Correct Answer:
Verified
Q45: Quality hospitality organizations build the service production
Q46: What does poka-yoke mean in English?
A) Mistake
Q47: Which type of poka-yoke is in play
Q48: A cross-functional organization is characterized by
A) reporting
Q49: The "REAL BOSS" in the service delivery
Q50: Simulations
A) are an imitation of the real
Q51: Jon the Bartender couldn't get through to
Q52: The Universal Service Map is typically _
Q54: The _ guests served and _ the
Q55: Poka-yokes are
A) a proactive/preventive strategy for service
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents