The ______ guests served and ______ the service is required, the more likely the service delivery system is less customized for each guest
A) more, simpler
B) less, quicker
C) less, more complex
D) more, more complex
Correct Answer:
Verified
Q45: Quality hospitality organizations build the service production
Q46: What does poka-yoke mean in English?
A) Mistake
Q47: Which type of poka-yoke is in play
Q48: A cross-functional organization is characterized by
A) reporting
Q49: The "REAL BOSS" in the service delivery
Q50: Simulations
A) are an imitation of the real
Q51: Jon the Bartender couldn't get through to
Q52: The Universal Service Map is typically _
Q53: The lock on a hotel door is
Q55: Poka-yokes are
A) a proactive/preventive strategy for service
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