On-boarding refers to the process of integrating and assimilating a new employee into the company. It involves orientation, training, and providing the necessary information and resources to enable them to perform their job effectively. Option B refers to customer engagement, Option C to customer journey management, and Option D to recruitment.

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On-Boarding Is

Question 60

Multiple Choice

On-boarding is

A) getting the new employee started in a new company
B) getting customers involved in the company
C) moving customers through the service experience
D) getting potential hires interested in the company

Correct Answer: