A hospitality organization's norms of appearance and standards of personal grooming are influenced by guest expectations.

Question

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Guest expectations play a major role in shaping the norms of appearance and grooming standards of any hospitality organization. As they are the ultimate beneficiaries of the services provided by the organization, their perception and satisfaction matter a lot in determining the level of adherence to certain dress codes and grooming routines. For example, luxury hotels and restaurants expect their staff to look professional, tidy, and well-groomed in order to create a certain image and atmosphere for the guests. This can include wearing uniforms, maintaining specific hairstyles, and adhering to strict codes of hygiene and cleanliness in order to ensure that guests feel comfortable and secure in their surroundings.

A Hospitality Organization's Norms of Appearance and Standards of Personal