The likelihood of employees doing whatever they can to create and sustain service excellence is increased by

Question

Quizplus · Accepted Answer

When employees believe in the importance of service excellence, they are more likely to be motivated to create and sustain it. This belief can come from a variety of sources, such as training or leadership messages, but ultimately it is the employees' own commitment to the organization's values that drives their behavior. Homogeneity of beliefs and values may contribute to a sense of shared purpose among employees, but it is not necessarily a guarantee of service excellence. Additionally, the link between organizational culture and country of origin's culture may influence employees' attitudes towards service, but it is unlikely to be the sole determining factor in their behavior.

The Likelihood of Employees Doing Whatever They Can to Create