Placing the quality assurance function in the hands of a line-level employee is more appropriate than management because they are on the front line of service.

Question

Quizplus · Accepted Answer

Quality assurance is a comprehensive process that often requires oversight from management to ensure standards are met across all levels of service or production, not just at the line level. Management is typically responsible for implementing, monitoring, and improving quality assurance processes, although input from line-level employees is valuable for practical insights.

Placing the Quality Assurance Function in the Hands of a Line-Level