Service quality is most reliably defined by managers, auditors, and rating organizations.

Name: Service quality is most reliably defined by managers, auditors, and rating organizations.
Brand: Quizplus
Rating: 4.9 (65 reviews)

Question

Quizplus · Accepted Answer

Service quality is most reliably defined by customers who experience the actual service. While managers, auditors, and rating organizations may have their own standards and criteria for measuring service quality, ultimately it is the customers' perceptions and satisfaction that determine the true quality of a service.

Service Quality Is Most Reliably Defined by Managers, Auditors, and Rating