Providing a high-quality experience often costs the organization less than providing a low-quality experience.

Question

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Providing a high-quality experience can lead to increased customer satisfaction, loyalty, and positive word-of-mouth, ultimately resulting in cost savings for the organization. On the other hand, a low-quality experience can result in negative reviews, lost customers, and increased expenses to resolve issues and regain trust.

Providing a High-Quality Experience Often Costs the Organization Less Than