When a technician shows customers that he or she can see the situation from their point of view, he or she is displaying:
A) Compassion
B) Empathy
C) Sympathy
D) Attitude

Question

Quizplus · Accepted Answer

Empathy involves understanding another person's feelings and perspectives, which is what the technician is displaying by showing they can see the situation from the customer's point of view.

When a Technician Shows Customers That He or She Can