An unwritten guideline or rule of behavior is:
A) Moral
B) Ethic
C) Etiquette
D) Attitude
Correct Answer:
Verified
Q11: Rolling the eyes or loudly sighing implies:
A)
Q12: Communication channels include:
A) Written messages
B) Spoken words
C)
Q13: When answering a telephone call, the technician
Q14: Which of the following negatively impacts written
Q15: Which of the following pertain to spoken
Q17: The best communicators:
A) Use a monotone voice
B)
Q18: Most people judge others within _ of
Q19: When a technician shows customers that he
Q20: Which stage is normally first when patients
Q21: All of the following are stages that
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