When a patient calls with a medical question,you should:
A) treat the question lightly if you feel the patient's concern is unfounded
B) guess at the answer if you are not sure
C) ask the patient to call back at a later time when the doctor is not busy
D) document the patient's information and relay it to the doctor for review
Correct Answer:
Verified
Q5: Which calling feature allows several people in
Q6: When answering a telephone call,you should not:
A)
Q7: If a caller makes threats,you should:
A) hang
Q8: If a caller is requesting information,you should
Q9: Which of the following is the most
Q11: You do not need to include which
Q12: When documenting a telephone call,you should:
A) include
Q13: Match each "phone tone" with the message
Q14: It is most appropriate to use an
Q15: Match each "phone tone" with the message
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