Question 1

Which of the following does aggressive nonverbal communication include?

Accepted Answer

All of the listed behaviors (leaning forward with glaring eyes, clenching fists, and placing hands on hips and wagging the head) can be interpreted as forms of aggressive nonverbal communication.

Question 2

Sacrificing your own needs or wants to meet someone else's needs or wants is known as _____.

Accepted Answer

Nonassertive behavior involves not standing up for one's own rights and needs, often leading to sacrificing one's own wants or needs to satisfy someone else's.

Question 3

Which component of the DESC form refers to relating your feelings regarding another person's behavior?

Accepted Answer

The "Express" component of the DESC form involves communicating your feelings about another person's behavior. This step is crucial for conveying the emotional impact of the situation.

Question 4

In the context of prioritizing goals, if the items on the _____ never get done, that would be just fine.

Accepted Answer

The answer of In the context of prioritizing goals, if...

Question 5

Getting others to do those things that need to be done but that do not need your personal attention is known as _____.

Accepted Answer

Delegating involves assigning tasks to others that do not require your personal attention, allowing you to focus on more critical tasks that require your expertise.

Question 6

All of the following are true about "I" statements EXCEPT that _____.

Accepted Answer

"I" statements are designed to focus on the speaker's feelings and perspectives without casting blame, which tends to make the listener more open to dialogue. Therefore, "I" statements generally do not lead to the listener being less likely to listen.

Question 7

David, a sales manager at Texel Inc., is known for his dominant behavior. He often disregards the suggestions of his team members and gets his own way at their expense. David's demeanor is an example of _____.

Accepted Answer

David's behavior is an example of aggressive behavior because he disregards the suggestions of his team members and imposes his own way, which is characteristic of aggressive rather than assertive, nonassertive, or benevolent behavior.

Question 8

Studies have found that technology causes _____ hours of stress per week.

Accepted Answer

Studies have indicated that technology can cause up to five hours of stress per week for individuals.

Question 9

Which of the following is true about nonverbal body language?

Accepted Answer

Nonverbal body language is indeed easy to misinterpret due to cultural and individual differences in interpretation, it is associated with physical cues such as gestures, posture, and facial expressions, and it is used by people every day as a fundamental part of communication.

Question 10

Which of the following is an example of nonverbal assertiveness?

Accepted Answer

Nonverbal assertiveness is demonstrated through confident and fluent speech, body language, and demeanor, rather than the specific content of what is said. Speaking fluently with assurance and confidence and without hesitation is a form of nonverbal communication that conveys assertiveness without directly stating it.

Question 11

Which of the following is considered active listening?

Accepted Answer

Reflecting back to the other person his or her words and feelings is a key component of active listening. It involves showing that you understand and are engaged with what the other person is saying by paraphrasing or summarizing their words and acknowledging their feelings.

Question 12

The acronym DESC includes all the following terms EXCEPT _____.

Accepted Answer

The DESC model stands for Describe, Express, Specify, and Consequence. "Consider" is not part of the acronym.

Question 13

Social support consists of all of the following EXCEPT _____.

Accepted Answer

Imitative support is not a recognized type of social support. Social support typically includes tangible support (practical help), emotional support (empathy, love, trust), and informational support (advice, guidance).

Question 14

Which of the following is the time management technique in which tasks are prioritized?

Accepted Answer

A, B, C lists are a time management technique where tasks are prioritized into three categories: A (most important), B (important), and C (least important). This helps in focusing on what needs to be done first.

Question 15

Which of the following is a benefit of social support?

Accepted Answer

Social support is beneficial in various ways, including helping patients adjust to their illnesses, improving the effectiveness of the immune system, and decreasing cortisol secretion during stress, making all the provided options correct.

Question 16

When trying to resolve a conflict, which of the following should you NOT do?

Accepted Answer

Using "but" rather than "and" can negate what was said before it, making the other person feel dismissed or invalidated, which is not conducive to resolving conflict.

Question 17

Time management skills include _____.

Accepted Answer

Time management skills encompass a range of practices such as setting goals and prioritizing them, scheduling tasks effectively, and limiting interruptions to maintain focus and productivity.

Question 18

Which of the following statements is true of emotional intelligence?

Accepted Answer

Emotional intelligence includes the ability to recognize, understand, and manage our own emotions as well as to recognize, understand, and influence the emotions of others. This involves perceiving feelings accurately and using that information to guide thinking and behavior appropriately, which is what option D accurately describes.

Question 19

Paraphrasing a speaker's words and feelings is known as _____.

Accepted Answer

Reflective listening involves paraphrasing or restating what a speaker has said to demonstrate understanding of their message and emotions. It is a communication technique used to show empathy, validate the speaker's feelings, and ensure clear understanding.

Quiz 7: Life-Situation Interventions: Interpersonal