Which of the following letter openings would appeal to a reader from a high-context culture? (The letter tells the reader about a factory workers' strike that has halted production and prevented the writer's company from meeting its promised delivery dates.)
A)We are unable to ship your equipment by June 1 because of a strike at our factory.
B)At this time, we regret to inform you that due to unforeseen circumstances we are unable to supply your production equipment that we had, in good faith, undertaken to provide by June 1.This letter explains those circumstances.
C)We trust that this letter finds you and your family in good health and that your business continues to flourish.This letter provides an update on the status of your order for production equipment, which we have agreed will meet your needs most admirably.
D)The idiotic workers have gone on strike, so you can forget about getting your production equipment by November 16.

Question

Quizplus · Accepted Answer

High-context cultures value relationships and indirect communication, so an opening that includes personal well-wishes and a gentle lead-in to the issue (like option C) would be more appealing to readers from such cultures.

Which of the Following Letter Openings Would Appeal to a Reader