When a customer service problem requires an apology,a salesperson should most likely:
A)delegate the task to a customer service representative
B)write and send a thoughtful,hand-written letter
C)send a prompt e-mail to the customer
D)send a text message to the customer
E)call the customer personally

Question

Quizplus · Accepted Answer

When a customer service problem requires an apology, it's best for a salesperson to contact the customer personally. This shows the customer that the salesperson takes responsibility for the issue and is genuinely sorry for any inconvenience caused. A personal phone call also allows for a conversation where the salesperson can listen to the customer's concerns and offer appropriate solutions to resolve the problem.

When a Customer Service Problem Requires an Apology,a Salesperson Should