A newly-hired salesperson,Jun-Hee Kim,is taking over the sales territory of Arvin Vasquez,a salesperson for her company who is moving out of the area. Arvin left detailed notes on his clients within the CRM system,so Jun-Hee is reviewing these notes. Jun-Hee reads the following about Bob Costello:
"Bob is super-friendly and outgoing. He loves to deep sea fish and goes on three trips a year to fish in the Caribbean. His wife is Carol and his kids are Taylor(4th grade)and Jordan(6th grade)(both girls). Bob's buying focus is durability and price,and he expects a relationship with a trustworthy sales rep. Bob can be impatient and doesn't like to waste time during meetings. He tends to maintain control and set the agenda."
Based on this summary,what communications style does Bob Costello most likely have?
A)sociable
B)directive
C)emotive
D)supportive
E)reflective

Question

Quizplus · Accepted Answer

Bob's tendency to maintain control and set the agenda, as well as his impatience and focus on durability and price, suggest a directive communication style. He may prioritize efficiency and productivity over building personal relationships.

A Newly-Hired Salesperson,Jun-Hee Kim,is Taking Over the Sales Territory of Arvin