In terms of product knowledge,salespeople:
A)can know too much about the products they sell
B)are often better off appearing to be"in the dark"at times
C)should provide prospects with limited product information
D)cannot,generally,know too much about the products they sell
E)should assume the stance of novice users to develop customer empathy

Question

Quizplus · Accepted Answer

Salespeople cannot generally know too much about the products they sell. Customers want to know that the salesperson is knowledgeable about the product and can answer any questions they have. Having a deep understanding of the product can also help the salesperson make recommendations and provide solutions to the customer's needs.

In Terms of Product Knowledge,salespeople