The knowledge retailers can gain from their store personnel and customer relationship management databases is valuable for developing
A) supply chain relationships.
B) extreme value retailing efforts.
C) increased customer loyalty.
D) global private-label brands.
E) omnichannel retailing.

Question

Quizplus · Accepted Answer

The knowledge gained from store personnel and customer relationship management databases can be used to better understand and meet the needs of customers, leading to increased customer loyalty.

The Knowledge Retailers Can Gain from Their Store Personnel and Customer