While it is relatively easy to offer customers Internet options like a FAQ page and an e-mail address to answer questions, some companies are using an interactive approach to address customers' questions while they are visiting the websites. These firms are using ________ to provide the customer with enhanced customer service.
A)vendor-managed inventory
B)web videos
C)online chats
D)EDI
E)online games

Question

Quizplus · Accepted Answer

Online chats allow customers to engage with a customer service representative in real-time while they are on the website. This can provide immediate assistance and enhance the overall customer experience.

While It Is Relatively Easy to Offer Customers Internet Options