When choosing where to eat lunch,Veronica's major service criterion is speed: being seated promptly and served her meal quickly.For Veronica,__________ is the most important of the five service quality dimensions.
A) assurance
B) reliability
C) tangibles
D) responsiveness
E) empathy

Question

Quizplus · Accepted Answer

Responsiveness refers to the willingness of the service provider to help and provide prompt service. In this case, Veronica's major criterion is speed, which speaks to the responsiveness of the restaurant in seating and serving her quickly. Therefore, responsiveness is the most important dimension for Veronica.

When Choosing Where to Eat Lunch,Veronica's Major Service Criterion Is