Nadim works in an upscale department store. She has been instructed by the management staff that she can take up to 20 percent off a product if it appears damaged in some way. In addition, Nadim is encouraged to help customers as she sees fit, including giving customers discount coupons on future purchases if they return a product because they weren't satisfied. The management at Nadim's store is practicing
A)empowerment.
B)standardization.
C)transparency.
D)employee equity.
E)quality control.

Question

Quizplus · Accepted Answer

The management is practicing empowerment by giving Nadim the authority to make decisions on discounts and handle customer satisfaction issues directly, without needing to seek approval for every decision. This approach enables employees to take initiative and make decisions that can improve customer service and satisfaction.

Nadim Works in an Upscale Department Store