The concept of empowerment means
A) a company allows its employees to make decisions and take action on their own to help customers.
B) a firm is willing to have direct communication with its customer.
C) a firm is willing to provide fast service, answer customer inquiries, and resolve problems in a timely manner.
D) a company strives to deliver a good or service by the time a customer expects to have it available for sale or consumption.
E) a customer does not have to put forth much effort to have a positive experience with a firm.
Correct Answer:
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