During a sales call, you respond to a customer's issue by saying courteously, "You're absolutely right, and I am going to make it my business to be sure that never happens again." Which method have you used to handle the objection?

Question

Quizplus · Accepted Answer

The method used is "agree and neutralize," where you acknowledge the customer's concern and assure them that you will address the issue, thereby neutralizing the objection.

During a Sales Call, You Respond to a Customer's Issue