Before moving out of their apartment, Kelly and Doug decided to have their carpets cleaned by Stanley Steemer, a company specializing in professional carpet cleaning. The carpet cleaners arrived on time, cleaned the carpets, and drove away in their bright yellow van. Only then did the couple see that they did a good job. Kelly and Doug were unable to judge the service before they bought it, which illustrates the ________ of services.
A) inconsistency
B) inseparability
C) inventory costs
D) intangibility
E) interdependence

Question

Quizplus · Accepted Answer

Services are intangible, meaning they cannot be seen, touched, or evaluated before purchase, unlike physical goods.

Before Moving Out of Their Apartment, Kelly and Doug Decided