Alana operates a wedding preparation service that helps brides-to-be in the planning of their weddings. To maintain a quality image and a standardized offering, Alana provides extensive training for each of her employees. What unique aspect of services is Alana trying to address?
A) impressionability
B) intangibility
C) inconsistency
D) inseparability
E) uniqueness of the service

Question

Quizplus · Accepted Answer

Alana is addressing the inconsistency aspect of services by providing extensive training to ensure that each employee delivers a standardized and quality service.

Alana Operates a Wedding Preparation Service That Helps Brides-To-Be in the Planning