Jones has had a bad year at work. Several employees have quit, and issues in his personal life cause him to always be in a bad mood. When Sue came to him with some critical feedback, he overreacted and said that she always acts like she is out to get him. Which communication barrier is best exemplified in this example?
A) filtering
B) emotions
C) information overload
D) differing perceptions

Question

Quizplus · Accepted Answer

Jones's reaction is influenced by his emotions, stemming from his bad year at work and personal life issues, which affect how he receives and responds to feedback.

Jones Has Had a Bad Year at Work