When Lola finds out June is disgruntled, she is surprised. When she approaches June, June tells her she emailed her months ago about an issue and it never got resolved. The issue is important, and once June brings it up, Lola remembers receiving the message. Lola is embarrassed that she never addressed it. Which communication barrier is best exemplified in this example?
A) filtering
B) emotions
C) information overload
D) differing perceptions

Question

Quizplus · Accepted Answer

Information overload is the best exemplified communication barrier in this scenario because Lola forgot about June's message, likely due to receiving a large volume of information or messages, which caused her to overlook or forget about addressing June's issue.

When Lola Finds Out June Is Disgruntled, She Is Surprised