What emotional labor technique occurs when a person suppresses his or her true feelings while displaying the organizationally desirable ones?
A) emotional regulation
B) deep acting
C) surface acting
D) emotional dissonance

Question

Quizplus · Accepted Answer

Surface acting involves an individual suppressing their true feelings and emotions to display those that are deemed appropriate or desirable by their organization. This does not involve changing how they actually feel internally (as in deep acting), but rather just changing their external expression to match what is expected.

What Emotional Labor Technique Occurs When a Person Suppresses His