______ refers to the process of managing our feelings so that we present positive emotions even when they are contrary to our actual feelings.
A) Emotional contagion
B) Emotional intelligence
C) Emotional affect
D) Emotional labor

Question

Quizplus · Accepted Answer

Emotional labor involves managing our emotions to fulfill the emotional requirements of a job, such as displaying positive emotions towards customers or clients even when we do not genuinely feel those emotions.

______ Refers to the Process of Managing Our Feelings So