An example of ______ would be rather than expressing irritation at a demanding customer, you maintain your composure and attempt to empathize by putting yourself in the customer's position and trying to feel his or her frustration.
A) emotional contagion
B) deep acting
C) surface acting
D) emotional dissonance

Question

Quizplus · Accepted Answer

Deep acting involves managing one's feelings, including efforts to feel particular emotions, such as empathy. It goes beyond surface-level emotion management, like simply faking a smile, by attempting to actually experience the emotion one is trying to display. In this example, trying to genuinely feel the customer's frustration is a form of deep acting.

An Example of ______ Would Be Rather Than Expressing Irritation