A discretionary and voluntary behavior that is not a part of the employee's specific role requirements and is not formally rewarded is called ______.
A) employee engagement
B) organizational citizenship behavior
C) productive work behaviors
D) organizational commitment

Question

Quizplus · Accepted Answer

Organizational citizenship behavior refers to voluntary actions employees take that are not part of their formal job requirements and are not directly rewarded but contribute to the overall positive functioning of the organization.

A Discretionary and Voluntary Behavior That Is Not a Part