Operations that used technology were once viewed as labor-intensive and "back-office" functions, rather than an integral component of the overall operation of an organization.

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Historically, operations that utilized technology were often seen as secondary, labor-intensive tasks focused on back-office functions, rather than being considered as central and integral to the strategic and operational framework of an organization. This perspective has shifted significantly with the advancement of technology and its integration into core business processes.

Operations That Used Technology Were Once Viewed as Labor-Intensive and "Back-Office