Which of the following statements best defines an automatic call distribution system?
A) It refers to a form of caller identification system similar to home telephone caller ID systems.
B) It refers to a system that integrates a representative's computer and phone to facilitate the automatic retrieval of customer records and other information needed to satisfy a customer's needs and requests.
C) It refers to a telecommunications system used in call centers and customer care facilities to capture incoming calls and route them to available service providers.
D) It refers to a voice recognition computer mechanism that queries survey respondents with questions and stores their responses.

Question

Quizplus · Accepted Answer

An automatic call distribution system is specifically designed for managing incoming calls and routing them to the appropriate service provider or representative in call centers or customer care facilities, ensuring that calls are handled efficiently and by the most suitable agent available.

Which of the Following Statements Best Defines an Automatic Call