Which of the following statements about call centers in the United States is true?
A) Call center functions have largely been returned to the U.S. from countries like India and Mexico.
B) Call center functions have largely been brought back in-house from third-party companies that specialize in call center operations.
C) There has been some shrinkage in the number and size of call centers due to the rise in self-service web or speech recognition technologies.
D) Call centers have replaced instant messaging as the technology of choice for resolving the complaints of younger customers.

Question

Quizplus · Accepted Answer

There has been a noticeable trend towards automation and self-service technologies in customer service, which has led to a reduction in the reliance on traditional call centers. Technologies like web-based self-service platforms and speech recognition have allowed customers to resolve issues without the need for direct human interaction, contributing to the shrinkage in the number and size of call centers.

Which of the Following Statements About Call Centers in the United