John works as a sales representative for Traveldesire.com, an online travel portal. He receives a call from a Russian customer, who is not fluent in English, inquiring about holiday packages. To best serve the customer's needs, John should ________.
A) assume that everyone has the same experiences and treat them accordingly.
B) listen patiently and try to understand the customer's meaning.
C) raise his voice to enhance better understanding and lay emphasis.
D) ask closed-end questions.

Question

Quizplus · Accepted Answer

Listening patiently and trying to understand the customer's meaning is crucial in effectively communicating with someone who is not fluent in English. This approach shows respect for the customer and helps in accurately identifying their needs.

John Works as a Sales Representative for Traveldesire