________ are service provider projections made about underlying customer message meanings based on past experiences.
A) Psychological distracters
B) Faulty assumptions
C) Information overloads
D) Listening gaps

Question

Quizplus · Accepted Answer

Faulty assumptions are projections made by service providers about what customers mean, based on their past experiences, which can lead to misunderstandings or incorrect service responses.

________ Are Service Provider Projections Made About Underlying Customer Message