Positive approaches to listening to a customer include ________.
A) focusing on one or two details.
B) rushing a customer who seems to be processing information.
C) turning off noisy equipment, facing the person, making eye contact and smiling.
D) pushing a customer to make a decision after you have spent time presenting product information.

Question

Quizplus · Accepted Answer

Turning off noisy equipment, facing the person, making eye contact, and smiling are all positive approaches to listening because they create a conducive environment for communication, showing attentiveness and respect for the customer.

Positive Approaches to Listening to a Customer Include ________