Before providing feedback, it is important to take into consideration the knowledge and skill level of the customer as part of encoding.
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Q11: Defusing a situation with a customer by
Q12: A channel is the method through which
Q13: Paraphrasing is one technique to help ensure
Q14: The specific practice of a message receiver
Q15: Feedback is transmitted either verbally or nonverbally.
Q17: All-encompassing or inclusive expressions such as always,
Q18: You take on the role of decoder
Q19: The appearance of your work area can
Q20: Communication is a key element to successful
Q21: As a service provider, one key element
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