Defusing a situation with a customer by acknowledgment can be used in every unhappy situation with any customer.
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Q6: Small talk with a customer is yet
Q7: In reality, customers want to hear what
Q8: If a message is not encoded well,
Q9: It is necessary to avoid using negative-sounding
Q10: By asking questions, you can make customers
Q12: A channel is the method through which
Q13: Paraphrasing is one technique to help ensure
Q14: The specific practice of a message receiver
Q15: Feedback is transmitted either verbally or nonverbally.
Q16: Before providing feedback, it is important to
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