By asking questions, you can make customers feel as if they are a part of the conversation and get them involved as you build rapport through ongoing dialogue.
Correct Answer:
Verified
Q5: Messages sent to someone through other than
Q6: Small talk with a customer is yet
Q7: In reality, customers want to hear what
Q8: If a message is not encoded well,
Q9: It is necessary to avoid using negative-sounding
Q11: Defusing a situation with a customer by
Q12: A channel is the method through which
Q13: Paraphrasing is one technique to help ensure
Q14: The specific practice of a message receiver
Q15: Feedback is transmitted either verbally or nonverbally.
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