It is necessary to avoid using negative-sounding "you" messages as a primary means of addressing customers.

Name: It is necessary to avoid using negative-sounding "you" messages as a primary means of addressing customers.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Using negative-sounding "you" messages can make customers feel blamed or attacked, leading to defensive reactions and damaging the customer relationship. Positive communication fosters a more constructive and cooperative interaction.

It Is Necessary to Avoid Using Negative-Sounding "You" Messages as a Primary