In customer service, pet peeves or hot buttons are behaviors such as ________.
A) putting someone's call on hold without permission
B) demonstrating knowledge or authority
C) answering the telephone promptly
D) exhibiting a professional appearance

Question

Quizplus · Accepted Answer

Putting someone's call on hold without permission can be considered a pet peeve or hot button in customer service because it can make the customer feel undervalued or ignored.

In Customer Service, Pet Peeves or Hot Buttons Are Behaviors