To demonstrate strong support for their company, frontline employees or supervisors should always use "they" language when dealing with customers.

Question

Quizplus · Accepted Answer

Using "we" language instead of "they" language helps demonstrate unity and personal accountability, showing that the employee is part of the team and committed to solving any issues, thus providing a stronger support for their company.

To Demonstrate Strong Support for Their Company, Frontline Employees or Supervisors